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POSITION SUMMARY

Position reports to the Chief Financial Officer, Senior Vice President and provides executive direction and strategic recommendations for information technology infrastructure, services, and security required for existence, operation, and management of an enterprise IT environment for students, faculty, and staff. Department of Information Technology has the following current teams: business strategy, technology strategy, shared services, research strategy, design/data/development, campus and community engagement, service management and operational excellence, and security and risk management.

The university currently uses a distributed model of centralized IT core services and maintenance of IT infrastructure as well as decentralized IT customer support. This position must be a forward-looking and transformative leader who aligns and leverages technology to ensure cost-effective delivery of efficient, secure and reliable IT services.


KEY RESPONSIBILITIES

  • Develop and execute strategic planning for IT initiatives and technologies that directly support the success of instruction, research, administration, and community service
  • Provide strategic oversight, direction, and planning of all application development projects of all IT infrastructure
  • Lead efforts to achieve cost efficiencies and business continuity of enterprise IT environment
  • Develop business case justifications and cost benefit analysis for IT spending
  • Establish service level agreements and metrics to proactively take steps to improve services and their quality and effectiveness
  • Plan major IT initiatives, identify goals and objectives and develop and prioritize projects
  • Monitor and analyze emerging technology trends and advancements, evaluate technology solutions, and work with university administration to select solutions that best meet university students, faculty,and staff
  • Track incidents to develop, prioritize, and implement a response plan and monitor customer satisfaction
  • Plan and initiate improvements in campus infrastructure, applications, and end-user devices based on incident analysis
  • Ensure compliance with federal, state, and university regulations, policies, and standards
  • Advise the university on matters related to information technology
  • Oversee provision of end-user service, including help desk and technical support services
  • Develop, successfully implement, and oversee strategic technology policies throughout the university
  • Reinforce a culture of excellent customer service to faculty, students, research, and staff
  • Lead focused initiatives for academic technology, research data management, supercomputing, and digital learning resources
  • Monitor quality control to coordinate technical efforts with university goals
  • Encourage and support collaboration between campuses to share solutions and efficiencies
  • Evaluate the cost of all large contracts, products, and services against university goals and consult executive financial stakeholders for wider budget impacts

PROFESSIONAL REQUIREMENTS

  • Bachelor’s degree
  • A minimum of 10 years of experience in technical management concentrating on advanced information technology systems and operations
  • A Master’s degree in Business Administration (MBA), IT, CIS, Computer Science or related field is strongly preferred
  • Extensive demonstrated experience in the monitoring, management, oversight, and strategic expansion of communications and system infrastructures, advanced network structure, and enterprise applications
  • Extensive experience in deploying and implementing secure enterprise technology systems in a complex environment that provide resilient and highly available services
  • Experience in cloud or shared technology deployments among multiple institutions
  • Demonstrated experience in service development, deployment, and management
  • Experience in a higher education environment is preferred


SKILLS AND COMPETENCIES

  • Knowledge of the current and developing strategic information requirements of a major research university
  • Proven experience in leading multiple large units as part of a larger complex and diverse organization and in fostering a positive team spirited technology culture in a higher education environment
  • Broad technical knowledge and skills, with ability to demonstrate thorough knowledge and understanding of current computing, telecommunications, and emerging technologies
  • Experience in the development of strategic and operational plans, and development of project goals and objectives
  • Ability to provide effective and appropriate strategic guidance and counsel to clients in the assessment and development of technology systems and solutions
  • Ability to develop and evaluate requests for proposals for leading-edge information services technology
  • Maintains the highest levels of personal and professional integrity
  • Strong people manager with a proven ability to coach, lead, develop, and inspire others to achieve their professional best
  • Develop realistic and efficient budgets
  • Ability to navigate colleagues and staff through frequent dynamic change

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