BlueCare Dental FAQs

1. Can you link the dental deductibles for two employees?

2. Is anesthesia covered during an office visit?

Anesthesia is covered based on medical necessity.

3. How can an employee determine the cost of a procedure and what their out of pocket expense will be in advance of the procedure?

Ask the dental provider to submit a pre-determination request to Blue Cross Blue Shield Dental.

4. If a dentist is not in the network, can an employee receive a pre-determination?

Yes, the dental provider should ask Blue Cross Blue Shield Dental for a pre-determination.

5. What is the turn-around time on a pre-determination request?

Two weeks.

6. Is there is a charge for pre-determination requests?

No.

7. What is the maximum number of cleanings covered in a year?

Two cleanings are covered each year.

8. What is the restriction for full mouth x-rays?

Once every five years.

9. How can members view coverage and explanations of benefits (EOBs) on-line?

Members can login to BlueAccess for Members https://www.bcbsok.com/ to view their deductible, plan coverage, EOBs, and remaining annual maximum amounts. They can also request new ID cards and print temporary ID cards.

10. Can an employee go on the web and view their dependents’ balances and information?

Yes, only for minor children.

11. Where can employees locate a list of orthodontists?

Go to https://www.bcbsok.com/, click on the Find a Doctor or Hospital tab, click on the Find a Dentist link on the left margin.

12. What is the age limit for dependents?

Through the end of the month in which the dependent turns 26.